Specialized traveler support agents improve service quality by up to 21% compared to AI-solutions

24/7 Travel Partner Desk (247 tpd), a co-sourcing services company operating exclusively in the tourism sector, reports that traveler support delivered by industry-specialized human agents can improve service quality by…

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The Long Goodbye: How Keflavík Airport Is Turning Departure Into a Last Taste of Iceland

There are airports that process you, and then there are airports that stage a farewell. Keflavík, Iceland’s international gateway, is attempting something rather more poetic than the usual choreography of…

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